AU / Banks to pay $4.7 billion in compensation to customers (AMP, ANZ, CBA, Macquarie, NAB and Westpac)
ASIC has announced six of Australia’s largest banking and financial services institutions have paid or offered to pay a total of $4.7 billion in compensation to customers who suffered loss or detriment because of fees for no service misconduct or non-compliant advice. AMP, ANZ, CBA, Macquarie, NAB and Westpac all undertook the review and remediation programs to compensate affected customer as a result of two major ASIC reviews. ASIC commenced the reviews to look into the extent of failure by the institutions to deliver ongoing advice services to financial advice customers who were paying fees to receive those services and how effectively the institutions supervised their financial advisers to identify and deal with “non-compliant advice”.